Terms of Service

1. Who we are

ArtistSentry is operated by Kinjari, Inc., registered at 1111B S Governors Ave STE 48459, Dover, DE 19904, United States. In these terms, "we", "us" and "our" mean Kinjari, Inc.. "You" means the person or organisation with the account, and everyone you give access to it.

These terms are the agreement between us. By creating an account, or by using the service, you accept them. If you are accepting on behalf of a company or a label, you are confirming that you are allowed to do that.

2. What the service does

ArtistSentry watches the artist pages you point it at on Spotify, Apple Music, Deezer, TIDAL and YouTube Music, and tells you when a release appears that you have not told us about. Where you say a release is not yours, it gathers what we found into one place and tells you who to contact about it.

What it does not do, so there is no doubt:

• It does not contact anybody on your behalf. You write to the service or the distributor yourself.
• It does not write letters, notices or legal documents for you.
• It does not remove anything. Only the service or the distributor can do that.
• It does not give legal advice, and nothing on this site or in the app is legal advice. We are not a law firm and we do not represent you.
• It does not distribute music or collect royalties.
• It does not decide whether a release is yours. You do.

3. Your account

Give us accurate details and keep them up to date. Keep your password and your keys to yourself. Anything done with your account, or with an API key issued to your team, is treated as done by you, so tell us quickly if you think somebody else has got in.

You can invite other people to your team. What they do binds the team in the same way, which includes acting on cases, so invite carefully and remove people when they leave.

You must be at least 18 to hold an account.

4. What you may not do

• Raise a complaint about music you do not own and are not authorised to act for.
• Use what we give you to make a claim you know, or ought to know, is wrong.
• Use the service to harass anybody, or to disrupt a competitor.
• Monitor an artist you have no legitimate connection to or authority over.
• Resell, republish or redistribute what the service shows you as a data product of your own.
• Work around rate limits, plan limits, or any other technical control.
• Break the terms of the streaming services themselves, or ask us to.

5. Contacting a service

This is the part of the agreement that matters most, so it is set out plainly.

We are not involved. We gather the evidence, work out who usually handles this kind of thing, and give you both. Whether you write to them, what you say, and what you claim is entirely yours. Nothing leaves this service in your name, because nothing leaves it at all.

A copyright notice is yours to write. Copyright law requires a named person to state, under penalty of perjury, that they own the right or are authorised to act for the owner. We do not draft that, we do not hold it, and we do not send it. If you decide to make a copyright claim, you write it and you sign it.

You are responsible for what you claim. Before you write to anybody, check that the release really is not yours and that you hold the rights you are relying on. A claim that is wrong, or made in bad faith, can carry real liability under copyright law, including for the other side's costs and damages. That liability is yours.

Contact details are our best information, not a guarantee. We research where these complaints are handled and mark what we have confirmed. An address can be out of date, and a service can change how it takes reports. Check it before you write, and tell us if it is wrong.

We cannot promise an outcome. What a service does about your complaint, and how long it takes, is entirely theirs to decide. Some act in days. Some take months. Some never reply.

6. What we can and cannot promise about detection

We read what the services publish about your catalogue, as often as we can, using their own interfaces. That is the honest limit of it. Coverage changes when they change, an interface can be down or slow, some services cannot be read at all, and a release can be live somewhere for a while before it shows up in anything we can see.

So: we do not promise to find everything, or to find it within any particular time. Nothing appearing in your account is not proof that nothing happened. The service is a much better watch than doing it by hand, and it is not a guarantee.

7. Plans and payment

Plans are billed monthly in US dollars, priced by how many artists you are watching, with the rate falling as that number grows. The current rates are on the pricing page. There is no free trial: the card is charged when the subscription starts.

Payments are taken by Stripe. Add or remove artists and the bill follows, from the next invoice. Prices are exclusive of any tax that applies where you are, unless we say otherwise at checkout.

If a payment fails we will keep monitoring running for 14 days while you sort the card out, because a release slipping past unseen is exactly what you are paying to avoid. After that the account is suspended until it is paid.

We may change prices. Existing subscriptions get at least 30 days' notice by email, and you can cancel before the new price applies.

8. Cancelling and refunds

You can cancel at any time in the app. The subscription runs to the end of the period you have paid for, and then stops. We do not refund part of a period, and payments already taken are not refundable except where the law says otherwise or where we took them in error.

If you are a consumer rather than a business, your local law may give you a right to cancel within a short window of subscribing. Because monitoring starts immediately, you are asking us to begin straight away, which in most places ends that right once we have. Nothing here removes a right you have under consumer law that cannot be removed.

Raise a problem with us before raising it with your bank. A chargeback against a subscription you used will suspend the account while we look into it.

9. Suspension and ending the agreement

You can close your account by cancelling and asking us to close it, at support@artistsentry.com.

We can suspend or close an account that has not been paid for, that breaks these terms, that is being used to make claims we believe to be false, or where we are required to. Where it is reasonable to warn you first, we will.

When an account ends, monitoring stops and access goes. What happens to the data is set out in the privacy policy.

10. Your content, and ours

What you put into the service stays yours: the artists you watch, the answers you give, the records you keep of who you contacted. You give us permission to store and process it so that we can run the service for you. That permission ends when the data is deleted.

The software, the site, the brand and everything we write are ours. Using the service does not transfer any of it to you.

You confirm that you have the right to give us what you give us, and that our handling it for you does not breach anybody else's rights.

11. Availability

We work to keep the service up and the scans running, but we do not promise uninterrupted availability. We may take it down for maintenance, and we may change or remove features. Where a change materially reduces what you are paying for, we will tell you first.

12. Liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties, including any promise that the service will be uninterrupted, error free, or fit for a particular purpose.

We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of data, or indirect or consequential loss, however it arises.

Where we are liable, our total liability to you for everything arising out of this agreement is capped at the amount you paid us in the 12 months before the claim arose.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

13. If somebody claims against us because of you

If we face a claim, a demand or a loss because of a complaint you made using what the service gave you, because of content or instructions you gave us, or because you broke these terms, you will cover us for it, including reasonable legal costs. We will tell you promptly about any such claim and will not settle it without asking you.

14. Changes to these terms

We may update these terms. Where a change affects you, we will give at least 30 days' notice by email or in the app where we can. Carrying on using the service after a change takes effect means you accept it. If you do not, cancel before it does.

15. Law and courts

This agreement, and any dispute arising out of it, is governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules, and the state and federal courts located there have exclusive jurisdiction. If you are a consumer somewhere else, this does not take away the protection of your own law.

If any part of these terms turns out to be unenforceable, the rest carries on. Not enforcing something once does not mean giving it up.

16. Contact

Write to support@artistsentry.com, or to Kinjari, Inc., 1111B S Governors Ave STE 48459, Dover, DE 19904, United States.