Wherever it dropped, we go and find it.
A release rarely drops in one place. We follow each one wherever it turns up, so putting it right is one job rather than a fortnight of chasing it from service to service.
Where we watch
You should never have to go looking for your own music. A delivery reaches hundreds of stores and services within days, in countries you have never released in, on platforms you have never signed up to. By the time anyone spots something on your artist profile that shouldn't be there, it has usually been sitting in front of your listeners for weeks.
So we go and look instead. Five services are read around the clock, your whole back catalogue every time, so the day something turns up that you didn't put there, it's waiting for you rather than buried in a message from a fan three weeks later.
Say a release isn't yours and the search widens to the other platforms. Each copy that comes back arrives with its evidence gathered and the right desk named. Nothing to look up. Nobody to work out. No hunting for the same identifiers for the ninth time.
Watched directly
Read around the clock, your whole catalogue every time. Anything that wasn't there yesterday is waiting for you today.
- Spotify
- Apple Music
- Deezer
- TIDAL
- YouTube Music
Searched when you dispute
These we can't read as frequently (for now), so we come at them from the other end. Say a release isn't yours and we go and find every copy of it here too.
- Amazon Music
- SoundCloud
- Anghami
- Audiomack
- AWA
- iHeartRadio
- KKBOX
- LINE MUSIC
- NetEase Cloud Music
- QQ Music
- 7digital
- Telmore Musik
- YouSee Musik
What we read off a release
Some of this is on the page and some of it's not. The last one is usually the whole answer, and it's the only one we can't always get.
Title, type and date
What it's called, whether it's a single, EP, album or compilation, and when it went out.
UPC and ISRC
The numbers that identify a release and a recording exactly. A dispute without them tends to get a form reply.
Label and copyright line
Whose name is on it, which is often the first thing that looks wrong to an artist.
Artwork and credits
What a listener actually sees on your page, and who else is credited on it.
Every service it's live on
Found once on one service, then tracked down on the rest, so a dispute names all of them rather than the one you happened to spot.
Who delivered it
The distributor that put it there, where a service publishes it. A correction from them reaches every service at once, so it's the quickest route. Where nobody publishes it, we say so instead of guessing.
How often we look
Profiles are checked around the clock, and the first check of a new profile is different from the rest: everything already there goes straight in and is recorded as your existing catalogue. You're never asked about music you put out yourself.
After that, anything that wasn't there before gets a single question, usually the same day it appears. One release is one question however many services it turned up on, because the pieces are put back together before anything reaches you. Nobody wants the same record queued up eight times over.
Link a profile and see what is on it.
The first scan starts straight away and won't ask you a thing.